You are a Warehouse Operative about to start your shift. At a briefing meeting, your manager, Francesca, communicates to the team that she is not happy with the current cleaning standard. She reminds the team how important it is to maintain a high level of hygiene as it can help prevent accidents from happening. Francesca asks for volunteers to work on cleaning activities before the shift starts. You do not prefer this type of activity as it involves sweeping and scrubbing the floor clean and you know that you will be tired before your shift starts.
Choose the one most appropriate action and the one least appropriate action that you would take in response to this situation.
Most appropriate
Least appropriate
Volunteer for the cleaning activities but let Francesca know your preference for next time.
Wait for your colleagues to volunteer for cleaning activities.
Do not volunteer as cleaning is not your preferred activity.
You are a Warehouse Operative who has been working in the freezer warehouse section. You get along well with another Warehouse Operative, Keiran, and have worked with him for the past year. When you finish a shift, you have to put your freezer suit away in heated locker room for hygiene reasons. You have noticed that Keiran has recently started leaving his freezer suit on a pallet near the locker room and asks someone else to put it away as he is in a rush to leave as soon as possible. You know that not putting the freezer suit in the locker room is considered a health and safety risk, so you have been making sure to put his freezer suit away for him routinely for over a week.
Ask Keiran to put his own freezer suit away in future.
Ask another Warehouse Operative to put Kieran’s freezer suit away in the future.
Continue to put Keiran’s freezer suit in the locker for him.
You are a Warehouse Operative who has been working day shifts. Today, you remember that you have a family event later this afternoon, so when you arrive on shift you ask your manager if it is OK for you to leave early. Your manager explains that you are not able to leave early today as the request is too short notice and there is a high workload scheduled.
Explain to your manager that you understand that the request to leave early is very short notice.
Ask you manager if he can revisit your request to leave early a couple of hours before your finish time.
Inform your manager that you need to leave early as it is an important family event.
You are a Warehouse Operative who has been working in the role for the past three months. After today’s team briefing, your manager, Greg, tells you that he has concerns about your performance, as your productivity report shows that you are regularly not meeting your daily targets. You do not think this feedback is fair, as you feel that you have been working hard and are still new to the role.
Tell Greg that you do not think the feedback is fair as you are still new to the role.
Continue to work hard as you believe that once you have more experience you will perform better.
Ask Greg if you can shadow a more experienced colleague.
You are a Warehouse Operative on a night shift and are due to finish in ten minutes. During your shift, some technical systems stopped working resulting in a two-hour delay for the night shift picking. Your manager, Ray, approaches you and explains that the night shift team were not able to finish picking orders and this needs urgently completing. Ray asks you to stay and do overtime to help complete the picking that should have been finished as part of the night shift. You know that you are only contracted to work 45 hours per week, which you have already completed.
Ask Ray if other night shift team members are also staying to do overtime.
Inform Ray that you have already completed your 45 hours for the week.
Explore with Ray the amount of overtime that is needed to complete the picking.
You are a Warehouse Operative that has just finished working a weekly shift pattern in the freezer warehouse section. You enjoy working in this section. Your manager has previously said that he tries to distribute the shifts in the freezer fairly across the team due to the cold environment. Your colleague, Al, approaches you asking you do a week of his freezer warehouse shifts next month for personal reasons. You remember that before this, you have not spoken with Al since you asked him to swap a shift with you and he had refused. You mention this to Al, who promises to swap shifts with you in the future.
Explain to Al that you will not swap shifts with him as he did not swap shifts with you when you asked.
Explain to Al that you will swap shifts with him, but you would like him to check with the manager first.
Accept Al’s request because you enjoy working in the freezer warehouse section.
You are a Warehouse Operative who is nearing the end of your initial training period. You have had a one-to-one conversation with your manager to discuss your progress. In your meeting, your manager praises you for hitting your targets whilst working in the chilled warehouse section and encourages you to continue asking questions during your training. Your manager then tells you that this week you are going to be working in the freezer section, which you have not worked in before. You remember other trainees telling you that this section is challenging because of the freezing temperature, which will be around -20°C. You are now feeling nervous about working in the freezer section.
Ask your manager to let you continue working in the chilled warehouse section for another week to get used to a colder environment.
Tell your manager that you are looking forward to the challenge in the freezer warehouse section.
Ask your manager for tips about working in the freezer warehouse section.
You are a Warehouse Operative. You commute via a car share with another colleague, Mandy, who picks you up and then drives you both to the warehouse. You have noticed that in the past month Mandy has been routinely late in picking you up which then causes the both of you to be late to work. Mandy was late again today and as a result you both missed the first 10 minutes of the briefing. After the briefing, your manager, Jay, pulls you both aside and tells you that he is not happy as it delays his day to have to repeat the key points of the briefing when people are late.
Apologise to Jay, explaining that you were late due to waiting for Mandy.
Apologise to Jay, promising that it will not happen again.
Apologise to Jay, then ask Mandy if she can leave any earlier in future to prevent you both being late again.
You are a Warehouse Operative working with two other colleagues, Hank and Ariel, at a loading bay. Hank is significantly more experienced than you and Ariel, however he tends to work more slowly on tasks. Your manager has asked all three of you to stay past your shift time to load a truck that is running late. You all agree, however, once the manager leaves, Ariel expresses her frustration and tells Hank, “I hope you are going to pick up the pace for a change, I have my daughter’s parents evening to get to!”. Hank responds aggressively and reminds Ariel that he has been working in the warehouse for many years and asks her to “Keep your opinions to yourself”.
Suggest to Hank and Ariel that you all work your usual hours, not working past shift time.
Encourage Hank to do his best so that all three of you can leave sooner.
Ask your manager to speak to Hank to encourage him to work quickly.
You are a Warehouse Operative who has been on track to be recommended by your manager, Ghul, for a vacancy in an upcoming training programme. The vacancy is for Warehouse Operatives to learn how to drive a Heavy Goods Vehicle. You are looking to progress to this role and have made sure to be on time to your shifts and meeting targets as you know this can help improve your chances to get onto the programme. Whilst working, Ghul pulls you aside and informs you that your error rate yesterday was unusually high. He reminds you that a high error rate can impact a Warehouse Operative being selected for the upcoming vacancy.
Thank Ghul for letting you know, reassuring him that your work will be accurate going forwards.
Thank Ghul for letting you know, telling him that it is one-off and that you do not think this should impact your chances of being selected for the training programme.
Thank Ghul for letting you know, asking him for the details of the errors to help improve the accuracy of your work in future.