Application Manager

Job Description

We are currently recruiting for an Application Manager to join the Technology team on a full-time permanent basis, reporting into the Product Support Manager. 

As the European Application Manager you will form part of the European Technology team, working closely with the Global and European Technology leadership and process owners across the European markets. The Application Manager is responsible for ensuring the Product operations are efficiently delivered for the European businesses, ensuring all applications are available to the business for the maximum up time and any disruption in service is restored as quickly as possible. Application support is delivered through a mixture of external and internal resources which must be led and driven by the application manager to provide an exemplary service. 

The role is responsible for building relationships with business stakeholders to share key service information, ensure the correct level of service is being delivered to allow business objectives to be met and take business feedback, review processes and technical input to ensure continuous improvements are conducted. 

This role is offering a hybrid working contract that will require office working from either our London office or Ashford office 2-3 times per week, as such a good degree of self-motivation and flexibility is required. 

Key Accountabilities & Responsibilities: 

• Daily handling of incoming cases and incidents relating to applications in the (functional area) area  
• Act as an incident manager for priority 2 and priority 3 incidents, priority 1 will fall under the MIM process 
• Daily planning and coordination of ongoing IT activities for (functional area)  
• Collaboration with the business stakeholders, suppliers, and project teams for (functional area) 
• Provide technical knowledge, expertise and contribute with system-specific technical competence in working groups that exist around included applications   
• Management of system maintenance, minor development, patching, and upgrades.  
• Ensure system compliance with governing regulations (e.g. SOX, GDPR, Cyber security)  
• Develop, create and maintain routines and documentation for systems and working methods within the management object  
• Work closely with vendors on ways of working, monitoring, alerting, continuous improvement, and active participation in QBRs and vendor forums 
• Coordinate, lead, and engage stakeholders in IT and (functional area)  
• Oversee system testing and conduct functional and non-functional testing (e.g. system testing, integration testing, regression testing). 
• Support business planning and execution for user acceptance testing. 
• Create and maintain system documentation (application versions, integrations, dependencies). 
• Act as the subject matter expert on systems, supporting the business's needs and requirement processes. 
• There is a requirement for this position to be part of an on-call rota 

About you: 

To be successful in this role you will have a technical knowledge and understanding of both application development and application maintenance, (patching, bug fixes, upgrades, Cyber Security patching) and a technical knowledge and understanding of application and integration layers, as well as relationships and dependencies between technical components (servers, operating systems, database, integrations). You will have a good knowledge of ITIL V4, O365, IT security requirements and Risk Management. You’ll be experienced in writing technical documentation and can work effectively with cross-functional and European teams. You’ll be competent in driving and leading tasks/initiatives, both independently and together with others. 

What you’ll receive: 

• A competitive salary. 
• Car allowance of £5,500 per annum. 
• Pension scheme. 
• Single private medical healthcare cover. 
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. 
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop. 
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. 
• Recognition awards and Incentives. 
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.