Quality Control Supervisor

Job Description

Brakes are currently recruiting for a Quality Control Supervisor to join the team on site in Newhouse, on a Full Time Permanent basis.

As a Quality Control Supervisor you will conduct QC Assessments of products to ensure Quality Vs Specification and reject when out of spec. You will monitor fresh produce to ensure consistent customer quality delivered. In this role you will liaise and report findings to the Sysco GB Technical Teams. The Supervisor role will lead the day’s workload and make key decisions as well as be the main contact to support the Quality Manager and respond to any HofDQ, DQM or TM requests.

Key Accountabilities;

• Carryout product assessments against specifications and conduct store walks.
• Analyse customer complaint data (linking with NDCs QCs)
• To liaise with category TMs and suppliers re. specification and product standards following assessment and including product information requests such as surveillance photographs.
• Adhoc reporting or assessment, based on Company need; for all products including fresh produce and meat (Spot check any agreed high-risk customers; new / onboarding and those picked up directly with sales colleagues).
• Admin of rejection and QC Hold process to business and suppliers.
• Monitor and assess quality of produce daily, including compliance to specification and stock rotation, monitoring products stocked and the quality of inbound produce.
• Carry out follow up assessments where appropriate on next batches.
• Monitor and assess stock for the regional depots, provide training if required on good practice.
• Housekeeping of the QC facility and monitoring of equipment.
• Support any training given at the depot in ensuring the above.
• Create good working relationship with NDC QCs, TMs, FD Tech and the job role depot Management team.
• Take the lead role as the Supervisor overseeing that key roles are met by the team and supporting Quality Manager with any requests.

You;

Essential to your success is experience in food operations or working with food, along with basic proficiency in Microsoft Office applications such as Excel, PowerPoint, and Word. A background in the food industry and previous supervisory experience would be advantageous. You are genuinely customer-focused, always prioritizing both internal and external customers, with a strong passion for food and a people-oriented approach. You thrive in environments where teamwork and leadership are essential, driven by performance and a desire to consistently exceed expectations. Excellent communication skills, whether by phone, Teams, or email, enable you to connect clearly and confidently. Self-motivated and able to work independently, you take initiative to deliver results and demonstrate tenacity and flexibility when adapting to changing demands. In this role, you will take pride in supervising and supporting your team at the depot to ensure smooth and efficient operations.